RESOURCES
Fair questions, straight answers
Everything clinic owners ask us before booking a demo. If yours isn’t here, ask it on the contact page, a person will answer.
Getting started
Who is Serene for?
Australian aesthetic clinics, injectables, laser, skin and body treatments. From a solo injector to multi-location groups. It’s not built for hair, nails or general beauty, and that focus is the point.
How long does it take to get set up?
Onboarding is included and handled with you: we migrate your client records, treatment menu and upcoming bookings, then train your team.
Can I see it before I commit?
Yes, book a 30-minute demo and we’ll walk through Serene on scenarios from your clinic. No pressure; if it’s not right for you, we’ll say so.
Pricing & billing
What does Serene cost?
1.9% of card sales processed through Serene. No monthly fees, no per-staff charges, no feature tiers, every feature, unlimited staff and locations, onboarding and support included.
Why percentage pricing instead of a subscription?
Alignment. A subscription charges you the same in your quietest month as your busiest. Serene earns when you earn, which keeps us focused on filling your calendar, not on moving you up a pricing tier.
Are there any other fees?
SMS messages are billed at 6c each as they are sent, with no monthly minimums.
Is there a lock-in contract?
No lock-in contracts, no monthly minimums. Your data is yours to export any time.
Data & security
Where is my clinic’s data stored?
On secure Australian servers, on infrastructure certified to SOC 2, and SOC 3. Client records, photos and consent forms don’t leave the country.
Who owns my client data?
You do, without asterisks. Serene never markets to your clients, never shows them other clinics, and exports your data whenever you ask.
How do you handle consent forms and medical photos?
They’re stored against the client record with time-stamps and access controls, built for clinics that may need to produce records properly, not bolted on.
Features
Does Serene handle consult-first treatments?
Yes. Mark any treatment as consultation-required and online booking routes new clients to a consult instead.
Can it manage rooms and devices, not just staff?
Yes, rooms and devices are scheduled alongside practitioners, so a booked laser blocks the laser.
What exactly does the AI Clinic Advisor do?
It answers plain-English questions about your business from your own data, revenue dips, quiet days, lapsed clients, and raises patterns worth acting on. It is for you, not your clients, and it is included.
Does Serene work for multiple locations?
Yes, unlimited locations under one account, with per-location calendars and combined reporting, at the same 1.9%.
Switching & support
We are on Fresha / Timely / Zenoti. How painful is switching?
Less than staying usually is. We handle the export and migration, rebuild your treatment menu properly, and stay on call for your first days live. See the comparison pages for what changes.
What happens to clients’ outstanding packages when we switch?
Open packages and balances migrate so clients keep what they have paid for.
What support do we get after launch?
Dedicated support from people who know clinics, included, like everything else.
See Serene on your clinic’s real workflows
A 30-minute demo, tailored to how your clinic runs. No pressure, no obligation.